Refund policy

At Little Stitch, every item is handmade and personalised to order. Because of this, our refund and return policy differs from standard retail stores. Please read this carefully before placing your order.

Personalised & made-to-order items As all of our products are made specifically for you, we are unable to accept returns or offer refunds for items where you have changed your mind or ordered incorrectly (e.g. wrong size, wrong name spelling submitted by you). Please double-check all personalisation details at the time of ordering — we produce exactly what is submitted.

Faulty or damaged items If your item arrives damaged, defective, or significantly different from what was described, please contact us within 14 days of receiving your order at Sales@littlestitch.shop with your order number and a clear photo of the issue. We will assess each case individually and, where appropriate, offer a replacement, repair, or refund.

Incorrect personalisation (our error) If we have made an error with your personalisation, we will remake or refund your item at no additional cost. Please contact us within 14 days of delivery.

Cancellations As production begins shortly after your order is placed, cancellations can only be accepted within 24 hours of ordering. After this point, your item will already be in production and we are unable to cancel.

Your statutory rights Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Contact: Sales@littlestitch.shop